Previously, Sweden’s unique offering of free, high quality, education meant that a website made of cheese would still be used to make an application. Things are a little different now. To convert website visitors into paying students our websites need to be functional and fit for purpose. As content managers it is our job to show what is working, and what is not.
In short, it’s time to become – as Avinash Kaushik would say – an analytics ninja. The last time I checked in any detail, most universities in Sweden were using some kind of web analytics tool (with most using Google Analytics), so we’ve already got the tools to start showing our worth and what’s going on our websites. Try not to hit your forehead with your hand when you’re asked how many visitors the website received. Instead show them the awesome work you’ve been doing by hitting them up with some of this:
Goals – okay, so your website goals could be one, or a combination of several different metrics and, yes, this may include increasing the number of visitors. But how about segmenting out visitors from the countries you are specifically targeting rather than visits from everyone and their cat? If you’re dealing with admissions locally, and online, then applications made are an extremely powerful goal . Even if, as I suspect most of us are, you’re shunting people onto studera.nu to complete their application then exits to that site could be a goal. Got a bunch of friendly partner universities? Traffic, and conversions, from them could be worth focussing on. Downloads of brochures, registering for a newsletter, email enquiries, film clip views could also be among your measurable goals. Remember that Google Analytics, in contrast to how it was a while ago, allows us to report multiple goals.
Low Hanging Fruit – Use your analytics tool to identify where you need to do some work right away. This might include identifying the most important landing pages (it’s not all about your homepage), which content is failing (check out bounce rate for example) and which referrers are sending traffic (who is missing? Who should be sending you traffic, and who are the surprise donors?). Shelby Thayer has more about this in a great post at Trending Upward. Getting an idea of the trends within your data is also enlightening: our organisations are seasonal, with a flow of different visitors whose numbers ebb and rise throughout the year. Knowing which pages they look at and what content they want to consume can help us present the most important content at the right time. What percentage of your traffic comes from search? Is your main domain sending traffic to your faculty sub-domains or are your websites unconnected little islands?
Analytics Are Everywhere – That Facebook page you set up? Take a peek under the hood and check out the analytics. That blog the Rektor wanted? Check out the stats and find out how much love it’s getting. If you’ve installed a share function on your news or education pages there’s a rich source of analytics waiting to be looked at there. Conducted an email campaign? Take a look at the open rate and click through data which is lurking, somewhere, out there. Use bit.ly to shorten your URLs in twitter and then check out the lovely analytics interface to see what happens to your tweets. Look beyond views on your YouTube channel and check out the analytics there. See what’s happening on your organisation’s Wikipedia pages with wikistats.
Landing Pages – Unless you going down the complete redesign route (shudder) then you need to start your work somewhere. Use your favourite tool to identify your top landing pages (not the most visited) and see how these can be further improved. Take a cold hard look at them, when someone lands on them do they know where they are, and what they should do on the page? You’ll have a good idea what some of your most important pages are, but there’ll probably be a few surprises in there as well. Try segmenting the data. You’re already looking at your international visitors, but consider seeing which pages the international visitors look at when they make an application. Which pages don’t they look at? How many of them never look at the homepage? Do they ever read the news which you slavishly grind out? How many of your international visitors land on your Swedish homepage first?
Search Engine Optimisation/Marketing – If you are doing any SEO or paid for advertising then you really need to be checking out your analytics. Are your efforts working? Are those keywords paying off? Do those spikes of traffic have a nice fat conversion rate associated with them? Or (disaster) a high bounce rate?
Finally – easier to say, but hardest to accomplish: Do something with the data. Reporting, by itself, will not achieve very much. Grow interest and identify mini projects where you demonstrate change, and improvement, by the application of analytics. For example, the results of SEO or simply moving, or changing, a link or other call to action on your site. Prepare simple reports and send them out to your organisation – it’s my experience that web editors usually find this stuff fascinating. Get evangelical – bring up analytics in your organisation whenever the web is discussed. Gather your web editors and show them what’s going on with their sites – don’t use it as a stick to beat them but as a way to show what’s working, and what can be improved. If people are starting from scratch you will need to run workshops, coach and encourage. Link the analytics to the real world, combine your reporting with other sources of data (market research, surveys, usability testing etc) to make the data less abstract and more focussed on the purpose of your site and organisation. Don’t ‘own’ the data – discuss it with your colleagues, get them to challenge your interpretation of it.
Get comfortable with the analytics, start showing some results and let’s earn our ninja stars.