Apart from the fact that this is incredibly useful for people making applications to study in Sweden it’s also a great example of the future of the web (dare I say it, ‘web 2.0’). As it’s a wiki, it’s totally interactive and, crucially, not ‘owned’ by studera. Maybe in the future we’ll start seeing students creating their own university websites which become as useful, if not more so, than the university’s own website?
Studera. nu, the national online site for making an application to study in Sweden have launched their new English website today. I have not experimented with it yet, but – more importantly – I’d really like to know what the real users opinion of it is. If you’re a student who has used it, either to make an application or prepare for one, I’d really like to know how well it works. Just leave a comment below – thanks!
This ties in nicely with Gerry McGovern’s latest article which discusses how organisations are losing the trust of the people– people want to speak to people like themselves, and are using the web to do so. How many university staff have actually used studera.nu for real? Answer: not very many – and I’m willing to bet that none of us have invested anything like the amount of time and energy which international students invest into checking the website, figuring out how to make an application and then following the process all the way through. Giving students who visit KTH’s website the chance to talk to students like themselves means that the real experts of studera.nu – the people who actually use it – can talk to each other.
And finally…it’s the Swedish summer here which pretty much means that Sweden closes for about a month. I’ll still be blogging, but also enjoying the sun, so I won’t be as regular as usual, so to speak.
The latest results from the online survey we been running on our www.lu.se/english website are in, and – no surprise – the biggest complaint our users have is with study information.
The most important task is looking for courses, and it’s also the most common source of usability problems.
The survey has been running for 4 months, and was accessed via a static link on our top 5 entry pages. It asked three simple questions:
– What were you looking for today?
– Could you find what you were looking for?
– If not, why not?
We got 577 answers (which is less than 1% of our website traffic) but we have captured a valuable insight into our users’ experiences of the website – the ‘voice of the customer’, as Avinask Kaushik calls it. I would not suggest planning an entire overhaul of the website on the basis of these data alone but, in combination with the recent usability studies and other, secondary research, it continues to support the case that finding study information is the number one task on our website.
‘No’ and ‘Not Sure’ answers – Study and Apply Information biggest source of frustration:
Graph showing catagories of free text answers as a % of the total ‘No’ and ‘Not sure’ answers:
The single biggest issue is the lack of study information – and this totally reflects the varying quality of our education database’s content. The design of the site, and its navigation, occupy joint second place with application content as being barriers to usability. The good news is that the content of the database is fixable, and requires no technical input to do so. Similarly, the application content can be improved without any major expense. The navigation issue is a deeper question and requires more analysis.