Website Analytics in Swedish Higher Education – Time to get our game on.

I don’t think there has been a better time to be a web editor of English content in Swedish higher education. The impending advent of fees means that your university’s digital real estate just went up in value and, as a result, so did yours. If you’re writing or creating English content then you’re responsible for the most powerful marketing tool your university has. Probably for the first time your management are talking about web marketing, search engine optimization and social media. They may even have given you some money to spend on these things – you lucky people. Chances are that you’re  also suddenly being invited to a lot more meetings and, sometime soon, you’ll be asked how well the website’s working and what –exactly-was the result of all those millions invested in it? If you’re unlucky, your management will ask – after all your SEO, usability, coding, staff training, research and editing work – why the website still ‘looks’ the same – you’ll need some killer answers: analytics can help.

Previously, Sweden’s unique offering of free, high quality, education meant that a website made of cheese would still be used to make an application. Things are a little different now. To convert website visitors into paying students our websites need to be functional and fit for purpose. As content managers it is our job to show what is working, and what is not.

In short, it’s time to become  – as Avinash Kaushik would say – an analytics ninja. The last time I checked in any detail, most universities in Sweden were using some kind of web analytics tool (with most using Google Analytics), so we’ve already got the tools to start showing our worth and what’s going on our websites. Try not to hit your forehead with your hand when you’re asked how many visitors the website received. Instead show them the awesome work you’ve been doing by hitting them up with some of this:

Goals – okay, so your website goals could be one, or a combination of several different metrics and, yes, this may include increasing the number of visitors. But how about segmenting out visitors from the countries you are specifically targeting rather than visits from everyone and their cat? If you’re dealing with admissions locally, and online, then applications made are an extremely powerful goal . Even if, as I suspect most of us are, you’re shunting people onto studera.nu to complete their application then exits to that site could be a goal. Got a bunch of friendly partner universities? Traffic, and conversions, from them could be worth focussing on. Downloads of brochures, registering for a newsletter, email enquiries, film clip views could also be among your measurable goals. Remember that Google Analytics, in contrast to how it was a while ago, allows us to report multiple goals.

Low Hanging Fruit – Use your analytics tool to identify where you need to do some work right away. This might include identifying the most important landing pages (it’s not all about your homepage), which content is failing (check out bounce rate for example) and which referrers are sending traffic (who is missing? Who should be sending you traffic, and who are the surprise donors?). Shelby Thayer has more about this in a great post at Trending Upward. Getting an idea of the trends within your data is also enlightening: our organisations are seasonal, with a flow of different visitors whose numbers ebb and rise throughout the year. Knowing which pages they look at and what content they want to consume can help us present the most important content at the right time. What percentage of your traffic comes from search? Is your main domain sending traffic to your faculty sub-domains or are your websites unconnected little islands?

Analytics Are Everywhere – That Facebook page you set up? Take a peek under the hood and check out the analytics. That blog the Rektor wanted? Check out the stats and find out how much love it’s getting. If you’ve installed a share function on your news or education pages there’s a rich source of analytics waiting to be looked at there. Conducted an email campaign? Take a look at the open rate and click through data which is lurking, somewhere, out there. Use bit.ly to shorten your URLs in twitter and then check out the lovely analytics interface to see what happens to your tweets. Look beyond views on your YouTube channel and check out the analytics there. See what’s happening on your organisation’s Wikipedia pages with wikistats.

Landing Pages – Unless you going down the complete redesign route (shudder) then you need to start your work somewhere. Use your favourite tool to identify your top landing pages (not the most visited) and see how these can be further improved. Take a cold hard look at them, when someone lands on them do they know where they are, and what they should do on the page? You’ll have a good idea what some of your most important pages are, but there’ll probably be a few surprises in there as well. Try segmenting the data. You’re already looking at your international visitors, but consider seeing which pages the international visitors look at when they make an application. Which pages don’t they look at? How many of them never look at the homepage? Do they ever read the news which you slavishly grind out? How many of your international visitors land on your Swedish homepage first?

Search Engine Optimisation/Marketing – If you are doing any SEO or paid for advertising then you really need to be checking out your analytics. Are your efforts working? Are those keywords paying off? Do those spikes of traffic have a nice fat conversion rate associated with them? Or (disaster) a  high bounce rate?

Finally – easier to say, but hardest to accomplish: Do something with the data. Reporting, by itself, will not achieve very much. Grow interest and identify mini projects where you demonstrate change, and improvement, by the application of analytics. For example, the results of SEO or simply moving, or changing, a link or other call to action on your site. Prepare simple reports and send them out to your organisation – it’s my experience that web editors usually find this stuff fascinating. Get evangelical – bring up analytics in your organisation whenever the web is discussed. Gather your web editors and show them what’s going on with their sites – don’t use it as a stick to beat them but as a way to show what’s working, and what can be improved. If people are starting from scratch you will need to run workshops, coach and encourage. Link the analytics to the real world, combine your reporting with other sources of data (market research, surveys, usability testing etc) to make the data less abstract and more focussed on the purpose of your site and organisation. Don’t ‘own’ the data – discuss it with your colleagues, get them to challenge your interpretation of it.

Get comfortable with the analytics, start showing some results and let’s earn our ninja stars.

Studera.nu – New ‘Operational Status’ Blog – Updated 23rd Oct.

Studera.nu now has a blog with updates about the status of studera.nu. It’s a mixture of Swedish and English but does contain contact information for studera.nu staff.

I only took a quick look, but I did not see a link from studera.nu to their blog, which seems a bit odd.

Tip of the hat to the ever awesome studera.nu facebook group for this.

I notice that they don’t allow comments on their blog (which misses the point of having a blog, I think) so if there is anything you want to add about their posts, feel free to leave it here.

Finally, with my SEO hat on, it seems they have a bit of a problem with the page rank of both this blog and studera.nu, which seems odd given that every university in Sweden links to them.

Updated: I recently had a great conversation with VHS/studera.nu who explained that they do not, currently, have the resources to deal with the volume of questions they receive from the their blog site, nor can they enable comments at this time.  The blog is only there to report on the status of their website, studera.nu. As a result, I’ve taken down the link to their contact site as they cannot guarantee a response to questions about applications and admission procedure. For the time being, use the contact information available at studera.nu.

Studera.nu Online Application Website Crashes – Again. Much discussion on Twitter.

Students making last minute applications to Swedish universities would have had problems, and a ton of stress, last night when the studera.nu crashed for a few hours in the late evening. This was reported in more detail, and in Swedish, at the Aftonbladet site.  As Aftonbladet reports, and as I know from my own experience, this is at least the third time this has happened during an application period.

First, this is just unacceptable for such an important service particularly one which, if I\’m correct, the universities themselves pay for.

The Twittersphere not unsurprisingly carried a lot of discussion about this, check out Twingly or Twitter Search to see. Most of the tweets are in Swedish but some are in English.

Studera.nu update

I’ll be offline for the next week, so I’ve switched off comments, I’ll do my best to answer them when I return.

For those of you who are waiting for acceptance results for studera.nu, I spoke with them and the previous error messages that some of you were receiving has been fixed. See my earlier blog post about this

Studera.nu: error messages “Requirements not fulfilled, unqualified and specific requirements not fulfilled”

Update: 4th April. I spoke to studera.nu and it looks like this problem is fixed now.

The studera.nu website now has the following information: (it’s in the column on the right hand side of the page)

NEWS: Due to a technical malfunction on Your pages, applicants get the wrong information about their eligibility status for master’s studies right now. As this glitch will be fixed by 12 March, we kindly  ask you to disregard the following notes for the time being: ‘Requirements not fulfilled’, ‘Unqualified’, ‘Specific requirements not fulfilled’.”

I’ve had some comments about this here, and have seen that students are concerned by this (and quite rightly so) on the studera.nu facebook group – hopefully this will answer some concerns. I can’t imagine that things are going to be any calmer on the 13th March, however.

Studera.nu: Call for improvement, add your voice

Andrei Neculau has been a driving force in helping international students with the application process but also in trying to lobby VHS (the organisation operating studera.nu) for change. He’s recently launched on facebook a call for students to leave comments about studera.nu, which he will incorporate into a report. I think this is a great idea, and if he does write  a report I will do my best – within my role at Lund University  -to make sure it gets read by the people who should read it.

So, visit the studera.nu facebook group and leave your comments – you’ll need to be a member of facebook, but that’s a painfree process. Alternatively, you can leave comments here, and I’ll pass them on to Andrei. Here’s what he said on facebook:

‘Write about the things that please or trouble you, write about the things that you like or don’t like, write about the things that you see fit to be part of this process and aren’t as of now, write about this Facebook community, etc. Each and every of your comments will help with writing a more comprehensive and a more balanced report.’

Studera.nu wiki

A wiki describing studera.nu, and how to apply to a master’s programme in Sweden has been launched by Andrei Neculau. This is the evolution of his blog, which he created in response to the difficulties he had with studera when he applied. The usual disclaimers apply, this is not an official wiki from studera, but it’s packed with information and should help with the application, and post application, processes (which Andrei calls ‘war’ and ‘purgatory’).

Apart from the fact that this is incredibly useful for people making applications to study in Sweden it’s also a great example of the future of the web (dare I say it, ‘web 2.0’). As it’s a wiki, it’s totally interactive and, crucially, not ‘owned’ by studera. Maybe in the future we’ll start seeing students creating their own university websites which become as useful, if not more so, than the university’s own website?